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Privacy Policy

At Zotowear.com, we respect your style and your privacy. We are committed to protecting the personal information you share with us while you shop for your favorite menswear, womenswear, kidswear, and accessories. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Information Technology Act, 2000 and Digital Personal Data Protection (DPDP) Act of India.

1. Information We Collect

To provide you with a premium shopping experience, we collect the following types of information:

  • Identity Data: Your name, age, and gender (to help us recommend the right Zotos fit).

  • Contact Data: Your Indian mobile number, email address, and delivery/billing addresses.

  • Transaction Data: Details about your orders, including the apparel, footwear, or accessories you’ve purchased and the total amount paid.

  • Payment Data: While we do not store your full card details, our secure payment partners collect information necessary to process UPI, Net Banking, or Card transactions.

  • Technical Data: Your IP address, browser type, and device information to ensure our website performs smoothly on your screen.

2. How We Use Your Data

We use your information to make your Zotos experience effortless:

  • Order Fulfillment: To process your payment, ship your gear, and send you SMS/WhatsApp tracking updates.

  • Customer Support: To resolve your queries regarding returns, exchanges, or sizing.

  • Personalization: To show you the "Product Universe" items most relevant to your style.

  • Marketing: With your consent, we’ll send you early access to sales, new graphic tee drops, and exclusive "Zotos Insider" discounts.

  • Fraud Prevention: To detect and prevent unauthorized transactions on our platform.

3. Data Sharing & Third Parties

We never sell your data. We only share necessary information with trusted partners who help us run Zotowear:

  • Logistics Partners: (e.g., Delhivery, BlueDart) to get your package to your doorstep.

  • Payment Gateways: (e.g., Razorpay, Cashfree) to securely process your digital payments.

  • Marketing Tools: To send you relevant emails and SMS notifications.

  • Legal Requirements: We may disclose information if required by Indian law or to respond to valid legal processes.

4. Cookies & Tracking

We use cookies to remember what’s in your cart and to understand how you navigate our site. You can choose to disable cookies in your browser settings, though some features of Zotowear.com may not function perfectly without them.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. While no method of online transmission is 100% secure, we strive to use commercially acceptable means to protect your personal information within the Indian digital ecosystem.

6. Your Rights

As a Zotowear customer, you have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate or incomplete information.

  • Withdraw your consent for marketing communications at any time.

  • Request the deletion of your account (subject to certain legal obligations).

7. Data Retention

We keep your information only as long as necessary to provide you with our services and for legitimate legal or business purposes (such as maintaining tax and audit records in India).

8. Changes to This Policy

Zotowear may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, we have appointed a Grievance Officer to address any concerns you may have regarding your privacy:

  • Name: Deepak Kumar

  • Email: privacy@zotowear.com

  • Address: LG-123, Gaur City Center, Greater Noida, UP, India

Stay Stylish. Stay Secure. By using Zotowear.com, you agree to the terms of this Privacy Policy.

Last Updated: April 2026